Effective Date: January 1, 2023
Introduction
At Sam And Libby®, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website sam-libby.com (the “Website”), purchase our products online or in-store, contact our customer service team, or otherwise engage with us.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By visiting our Website, creating an account, making a purchase either online or in-store, contacting customer service, or otherwise providing information to us, you agree to the terms of this Privacy Policy. This Privacy Policy applies to information we collect both online and offline, including at our retail locations.
If you do not agree with our policies and practices, please do not use our Website or purchase our products. By using our Website, registering an account, making a purchase either online or in-store, contacting customer service, or otherwise providing information to us, you agree to the terms of this Privacy Policy.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. If we make material changes to how we treat our users’ personal information, we will post the new Privacy Policy on this page with an updated effective date. We encourage you to review our Privacy Policy periodically to stay informed about how we are protecting the personal information we collect. Your continued use of our Website constitutes your agreement to the updated Privacy Policy.
What Information Do We Collect?
We collect information that alone or in combination with other information in our possession could be used to identify you (“Personal Information“) as well as other information that does not reveal your specific identity (“Non-Personal Information“).
Personal Information
The Personal Information we collect depends on how you engage with us. Personal Information we collect may include:
- Contact information (such as name, email address, mailing address, phone number).
- Account information (such as username, profile photo, password).
- Payment information (such as payment card number, expiration date, billing address).
- Shopping information (such as items viewed or added to cart, items purchased, order history).
- Location information (such as IP address, zip code).
- Communications with us (such as notes from customer service conversations, details included in reviews).
Non-Personal Information
We also collect data in a form that does not permit direct association with any specific individual, such as:
- Browser information (such as browser type, operating system, mobile device information).
- Website usage information (such as pages visited, time spent on pages, links clicked).
- Aggregated data (such as overall sales volumes, traffic patterns).
How Do We Collect This Information?
We use different methods to collect Personal and Non-Personal Information:
Personal Information You Provide Directly
- When you make a purchase online or in-store.
- When you create an account on our Website.
- When you contact our customer service team.
- When you submit reviews or participate in surveys.
Personal Information Collected Automatically
- Through cookies, web beacons, pixels, and other tracking technologies on our Website.
- If you use a location-enabled device, we may collect geographical location data.
- From third-party sources such as data brokers.
Non-Personal Information
- Through cookies, web beacons, pixels, and other tracking technologies on our Website.
- Through analytics tools to analyze Website traffic and usage patterns.
How Do We Use the Information Collected?
We use the Personal and Non-Personal Information we collect for the following purposes:
To Provide Our Products and Services
We use the information collected to carry out our obligations arising from any purchase you make and to provide you with related customer service. This includes:
- Processing and fulfilling orders
- Managing payments and collecting fees
- Responding to customer service requests and questions
- Sending transactional communications related to purchases
To Improve Our Website and Product Offerings
We analyze information collected to better understand how our Website and products are being used so we can improve them. For example:
- Improving Website layout and navigation
- Identifying popular products to expand our offerings
- Determining where marketing resources should be allocated
- Recognizing server issues and optimizing performance
To Personalize Your Experience
We may use the information collected to provide customized experiences, recommendations, and special offers. This includes:
- Suggesting products based on past purchases or items viewed
- Displaying ads for products you may be interested in
- Providing personalized size and style recommendations
- Sending marketing communications and promotional offers
To Communicate with You
We may contact you directly to provide information about orders, respond to inquiries, send updates about our company or products, or for other purposes. This communication may be via email, phone, text, mail, or through third-party platforms.
For Security and Fraud Prevention
We use Personal Information as needed to protect our company, customers, and Website. This may include:
- Verifying accounts and activity
- Investigating suspicious activity or violations of our Terms of Service
- Enforcing our Terms of Service
- Complying with legal obligations
To Comply with Legal Obligations
We use your Personal Information as required to comply with applicable laws, lawful requests by government authorities, or court orders.
With Your Consent
We may use or share your Personal Information for any other purpose disclosed to you at the time you provide it or with your consent.
How Do We Share the Information Collected?
We will not share your Personal Information except in the following circumstances:
With Third-Party Vendors
We work with vendors who help us operate our business. Vendors may have access to Personal Information needed to perform their functions but are prohibited from using it for other purposes.
For Business Transfers
Your Personal Information may be transferred to successor company in a business transaction, such as a merger, acquisition, or sale of assets.
To Comply with Laws
We may disclose your Personal Information to comply with applicable legal or regulatory requirements and to respond to lawful requests, court orders, or legal process.
To Protect Rights and Safety
We may share Personal Information when necessary to enforce our Terms of Service, protect our rights, property, safety, customers, or others.
With Your Consent
We may share your Personal Information for any other purpose disclosed to you at the time you provide it or with your consent.
Your Choices and Rights
You have certain choices and rights related to how we handle your Personal Information:
Accessing, Updating, or Deleting Your Personal Information
You may review, update, correct, or delete your account information or exercise other Personal Information rights by contacting our customer support team.
Opting Out of Communications
You may opt out of receiving certain commercial messages from us by following the unsubscribe instructions contained in those messages. You may not opt out of service or transactional communications.
Disabling Cookies and Do Not Track Signals
You may disable cookies and adjust Do Not Track settings in your browser to limit tracking by third parties.
Choosing Not to Share Personal Information
You may choose not to provide certain Personal Information, but this may prevent you from accessing or using some portion of our Website.
Closing Your Account
You may close your account by contacting our customer support team. We will retain and use your Personal Information as needed to comply with legal obligations, resolve disputes, enforce our agreements, and as permitted by law.
Withdrawing Consent
Where you have provided consent for our use of your Personal Information, you may withdraw that consent by contacting us. This will not affect past use but we may be unable to provide certain services going forward.
How Long Do We Keep Personal Information?
We keep your Personal Information only as long as needed for business, tax, or legal purposes, then it is securely destroyed. We retain data gathered for analytics and improvement purposes in aggregated or non-identifiable forms.
Third-Party Websites and Links
Our Website may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Privacy Policy but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.
Security of Your Personal Information
We have implemented administrative, technical, and physical safeguards to help prevent unauthorized access, use, or disclosure of your Personal Information. However, no data storage system or transmission can be guaranteed to be 100% secure. We cannot guarantee the security of your information and cannot assume liability for the theft, destruction, loss or inadvertent disclosure of your information for any reason.
International Data Transfers
We are headquartered in the United States and have service providers in other countries, and your Personal Information may be transferred to the U.S. or elsewhere where data protection and privacy laws may not offer the same protections as your jurisdiction. By using our Website and providing us with your Personal Information, you consent to these transfers in accordance with this Privacy Policy.
Children’s Privacy
Our Website is not directed to children under 13 years of age. We do not knowingly collect information from children under 13 without obtaining parental consent. If you believe your child has provided us with Personal Information, please contact us so appropriate steps can be taken.
Your California Privacy Rights
Under California law, California residents may opt-out of the “sale” of their personal information to third parties. We do not sell your personal information as defined under California law.
California residents have the right to request certain details about how we share Personal Information with third parties and affiliates for their own direct marketing purposes. To make such a request, please contact our privacy team.
Changes to Our California Privacy Notice
We may modify or update this California Privacy Notice when required by law or to reflect changes to our information practices. For material changes, we will notify you via email or as otherwise required by applicable law. Your continued use of our Website constitutes acceptance of the updated California Privacy Notice.
Your Nevada Privacy Rights
Under Nevada law, Nevada residents may opt-out of sales of certain Personal Information to third parties who intend to license or sell that Personal Information. We do not engage in these types of sharing or sales. However, if you wish to exercise your opt-out rights under Nevada law, please contact our privacy team.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, please contact our privacy team at:
Email: privacy@sam-libby.com
Phone: 619-857-6102
Mail:
Sam And Libby® Privacy Team
135 Parkway Street
San Diego , CA
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time as needed to reflect changes in our business practices or for other operational, legal, or regulatory reasons.
